Wanderu, the leading bus and train travel booking platform in North America, has announced the winners and honorees in the inaugural edition of the Wanderu Passengers’ Choice Awards for Excellence in Ground Travel. The awards are the first of their kind to recognize and honor the quality of service that bus and train companies have provided to travelers across North America.
First Place: Amtrak
Not all passengers have the same priorities. Some might prioritize arriving on-time at all costs, while others don’t mind a long trip, if there’s good Wi-Fi onboard. It’s not the 2010s anymore, and Wi-Fi is now an expected amenity for any extended travel. Amtrak was mentioned for their Best Wi-Fi.
“I had no trouble staying connected to the internet.” – Jeffrey (Wanderu User)
Amtrak is the largest passenger railroad service in America, offering daily intercity trains to 375 destinations across the contiguous United States, as well as several cities in Canada.
Amtrak exceeds passengers’ Wi-Fi expectations, and the train carrier’s fast, reliable and easy-to-access internet connection earns it the gold medal as the provider with the best Wi-Fi.
Icomera has been a long-standing partner of Amtrak in providing the Passenger Wi-Fi services to their customer.
First Place: Amtrak
Ground travel is accessible to passengers from all walks of life. However, certain kinds of travelers do hit the road or rails more often than most. To gain their perspective, Wanderu looked at the average ratings from regular business travelers.
It’s no surprise that the winner of the Best Wi-Fi award, Amtrak, is also beloved by business travelers. Based on trips which passengers identified as business-related, Amtrak tied for the highest average rating. Even those who did not upgrade to Amtrak’s Business Class still appreciated the reliable Wi-Fi, spacious seats, and punctuality of Amtrak’s trains.
Additional Award Mentions
Icomera customers also won Passengers’ Choice Awards in the following categories:
Best Ground Travel Provider in Canada
First Place: The Canada Bus
Best COVID-19 Safety Measures
First Place: The Canada Bus
Students’ Favorite
Fourth Place: Greyhound
The Technology
Icomera’s award-winning technology is seamlessly deployable across trains, coaches, buses, and ferries. Capable of fully integrating multiple services into one easy-to-manage system, Icomera’s central connectivity supports the widest variety of value-adding applications; from industry-leading passenger Wi-Fi and onboard entertainment to remote vehicle monitoring and digital video surveillance.
“It’s great to see Amtrak being recognized for its commitment to keeping its passengers connected to the world while connecting between cities, and Icomera is grateful to be a part of that.” – Jonathan White, Icomera’s Director of Rail Sales and Amtrak Account Manager
Future Recognition
Wanderu plans to make the Passengers’ Choice Awards an annual event to keep travelers informed on the best ground travel options available and encourage bus and train carriers to continue providing top-quality service.
“We launched the Wanderu Passengers’ Choice Awards because we wanted to acknowledge and celebrate the incredible work that bus and train carriers have done to keep people traveling safely and comfortably during one of the most challenging years for the travel industry in recent history,” said Polina Raygorodskaya, co-founder and CEO of Wanderu. “The past two years have been particularly tough for ground travel providers, and we believe that those that were able to not only pull through the hard times but also continuously provide passengers with services of exceptional quality deserve special recognition.”
Wanderu’s partners include some of the largest ground travel companies in the world, including Amtrak, Greyhound, Peter Pan Bus Lines, Deutsche Bahn, VIA Rail Canada, National Express, FlixBus, and Trailways of New York, among many others.
